Our class sizes are intentionally small to provide a high-quality, personalized experience. When a spot goes unfilled due to a late cancellation or no-show, that opportunity can't be given to another student. This policy exists to respect your fellow members, our instructors, and the experience we're building together. It takes effect when you book your first class.
Cancellations
Classes must be cancelled at least 12 hours before the scheduled start time.
- Cancelled 12 or more hours before class: no charge. Your credit or booking is fully returned.
- Cancelled less than 12 hours before class: a late cancellation fee may apply, depending on your membership or class pack terms.
- You can cancel in the Zipper app, in the member portal, or by contacting the studio directly.
No-shows
A $20.00 no-show fee is charged for any class missed without prior cancellation.
A no-show is a booked class you don't attend and didn't cancel in advance. The fee applies regardless of membership type, class pack or founding member status, and is charged to the payment method on file. Repeated no-shows may result in suspension of booking privileges at the discretion of The Core Collective.
Waitlist
If you're added to a class from the waitlist, the same 12-hour cancellation window applies from the time you're notified of your spot. Keep your notifications turned on so you get waitlist confirmations promptly.
Exceptions
Life happens. Fee waivers may be considered case by case for documented medical emergencies or other serious circumstances. Contact us as soon as you can at [email protected]. Repeated requests for exceptions won't be accommodated.
At a glance
- Cancelled 12+ hours before class: no charge
- No-show (no cancellation): $20.00 fee charged to the card on file
When you book, you'll be asked to agree to this policy and authorize The Core Collective to charge the no-show fee to your payment method on file when it applies.
